Returns and Refunds Policy

Returns and Refunds Policy

Thank you for shopping at Scales Outlet. If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Authorization (RMA) from us
  • The product was not shipped internationally

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Authorization (RMA), contact us:

  • By phone number: 616-622-2100
  • By email: returns@scalesoutlet.com

Send the product with its original packing and the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Scales Outlet - Returns

400 136th Ave, Ste 100A2

Holland, MI 49424 USA

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Scales Outlet.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Custom Items

Custom products and systems cannot be returned. This also includes calibration weights that have been purchased with a traceable or NVLAP accredited calibration report as the weights are serialized specifically to the purchaser.

Sale Items

Sale items can be refunded.

International Orders

Products purchased as part of an international order cannot be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 616-622-2100
  • By email: returns@scalesoutlet.com